The Corner of Excellence showcases the General Directorate of Residency and Foreigners Affairs – Ajman’s commitment to excellence in service delivery and operational performance. Our dedication to quality and continuous improvement has been recognized through various achievements and certifications.
The GDRFA Ajman implements a comprehensive excellence framework aligned with UAE government excellence models and international best practices. This framework guides our strategic planning, service development, and performance measurement to ensure we deliver outstanding services to all customers.
Our achievements include:
- ISO 9001:2015 certification for Quality Management Systems
- Recognition in the UAE Government Excellence Program
- Implementation of innovative digital services
- High customer satisfaction ratings
- Successful participation in various local and federal excellence awards
The Directorate regularly conducts performance assessments, benchmarking studies, and improvement initiatives to enhance service quality and operational efficiency. We also actively engage with customers to gather feedback and identify opportunities for innovation.
We believe excellence is not a destination but a continuous journey. The GDRFA Ajman is committed to maintaining the highest standards of service excellence while adapting to changing customer needs and technological advancements.