The Ministry of Interior is committed to providing high-quality and distinguished services that achieve accuracy, customer satisfaction, and exceed their expectations.
Our Commitments to You:
- To welcome and treat you with respect
- To provide you with distinguished, high-quality service and professional interactions
- To meet your needs professionally and respectfully through trained and qualified employees
- To respond to your requests and needs without delay, making maximum efforts to fulfill them at the appropriate time
- To provide you with clear information about our services and requirements within the specified timeframes for completion
- To work on simplifying procedures and reducing service delivery time to improve the quality and speed of our services
- To provide our services and information through various channels at times that suit you as much as possible
- To welcome your opinions, suggestions, and impressions about our services through multiple channels, giving you the opportunity to participate in developing our services
What We Request from You for Distinguished Service:
- To appreciate the efforts of our staff in serving you and treat them with mutual respect
- To provide all required documents and papers according to the service requirements
- To provide all required documents, information, and data completely and accurately to complete the transaction
- To inform us if there is an error or change in the data as soon as possible
- To notify us of any changes in personal information related to your status, such as change of address or circumstances related to completing the transaction
- To respond to our staff inquiries in a cooperative manner within the specified time
You Can Contact Us Directly Through:
- Ministry of Interior: Customer Service Department
- Official Working Hours: 7:30 AM – 2:30 PM, Sunday to Thursday
- Phone: 600525555
- P.O. Box: 398
- Email: [email protected]
“With You to Excel”
Dear Customers, We are keen to provide the best services to you. Developing and improving the quality of police services in the country is among our priorities. We will make every effort to meet your requirements and needs professionally and correctly. This is our duty to you. We hope for your cooperation with our staff to enable them to provide distinguished service to you.