The General Directorate of Residency and Foreigners Affairs – Ajman implements a comprehensive customer classification system designed to provide tailored services that meet the specific needs of different customer segments.
Our customer classification framework categorizes customers into distinct groups based on various factors including transaction volume, frequency of interaction, nature of services required, and special status considerations. This approach allows us to deliver appropriate service levels and customize our communication channels for each segment.
Main Customer Classifications:
- Individuals
- Residents
- Citizens
- Visitors
- People of determination (those with special needs)
- Senior citizens
- VIPs
- Business Entities
- Small and medium enterprises
- Large corporations
- Government entities
- Strategic partners
- Typing centers
- Legal representatives
- Public relations officers (PROs)
- Special Categories
- Families of martyrs
- Humanitarian cases
- Inmates of correctional facilities
Each classification category receives specialized services tailored to their specific requirements. Our classification system helps us allocate resources efficiently while maintaining high service standards across all customer segments.
The GDRFA Ajman regularly reviews and updates its customer classification methodology to ensure it remains aligned with changing customer needs and government priorities. This approach supports our commitment to service excellence and customer satisfaction.