Communication Channels Survey Form Communication Channels Survey Home Surveys Communication Channels Survey Public Communication Channels Evaluation Survey This survey aims to measure the efficiency of the communication channels of the General Directorate of Residency and Foreigners Affairs – Ajman with customers Personal Information: Gender: Male Female Customer Type: Individual Representative Partner Investor Public Sector Organization Private Sector Organization Age Group: 18 – 29 30 – 39 40 – 49 50+ Nationality: Emirati Arab Asian Western Educational Qualification: Below Secondary Secondary University Occupation: Employee Student Businessman Housewife Please select the answer that expresses the extent of your agreement on the efficiency of our communication channels based on the following questions: # Category Classification Strongly Agree Agree Partially Agree Disagree Strongly Disagree 1 The telephone service is efficient and responds quickly (within 3 rings only) 2 The Twitter account (@gdrfaajman) is efficient and provides sufficient information 3 The Instagram account (@gdrfaajman) is efficient and provides sufficient information 4 The YouTube channel (youtube.com/ajnrd) is efficient and effective 5 The website (ajnrd.ae) provides all the required information 6 The complaints and feedback system (fms.ae) is effective in managing your complaints and inquiries 7 The email service ([email protected]) is efficient and quick to respond 8 The SMS service is effective in providing sufficient information 9 Your electronic comments are dealt with seriously and quickly (within 48 hours) 10 The communication methods with the General Directorate are generally effective 11 Please rank the most suitable communication channels for you from (1-10): Telephone Service SMS Social Media (Twitter, YouTube, Instagram, etc.) Print Materials Website Radio Advertisement TV Advertisement Outdoor Billboards Smart Messaging Applications (BBM, WhatsApp) Exhibitions
