Communication Channels Survey | GDRFA Ajman Feedback Form

Please select the answer that expresses the extent of your agreement on the efficiency of our communication channels based on the following questions:

#

Category

Classification

Strongly Agree

Agree

Partially Agree

Disagree

Strongly Disagree

1

The telephone service is efficient and responds quickly (within 3 rings only)

2

The Twitter account (@gdrfaajman) is efficient and provides sufficient information

3

The Instagram account (@gdrfaajman) is efficient and provides sufficient information

4

The YouTube channel (youtube.com/ajnrd) is efficient and effective

5

The website (ajnrd.ae) provides all the required information

6

The complaints and feedback system (fms.ae) is effective in managing your complaints and inquiries

7

The email service ([email protected]) is efficient and quick to respond

8

The SMS service is effective in providing sufficient information

9

Your electronic comments are dealt with seriously and quickly (within 48 hours)

10

The communication methods with the General Directorate are generally effective

11

Please rank the most suitable communication channels for you from (1-10):

Telephone Service
SMS
Social Media (Twitter, YouTube, Instagram, etc.)
Print Materials
Website
Radio Advertisement
TV Advertisement
Outdoor Billboards
Smart Messaging Applications (BBM, WhatsApp)
Exhibitions

This survey aims to measure the efficiency of the communication channels of the General Directorate of Residency and Foreigners Affairs – Ajman with customers
Personal Information:
Gender:	Male	Female
Customer Type:	Individual	Representative	Partner	Investor
Customer Type:	Public Sector Organization		Private Sector Organization
Age Group:	18 – 29	30 – 39	40 – 49	50+
Nationality:	Emirati	Arab	Asian	Western
Educational Qualification:	Below Secondary		Secondary	University
Occupation:	Employee	Student	Businessman	Housewife

Communication Channels Survey Form

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