Marketing Services Survey Form

Marketing Services Survey
This survey aims to measure customer awareness of the services provided by the General Directorate of Residency and Foreigners Affairs – Ajman
Personal Information:
Gender: Male Female
Customer Type: Individual Representative Partner Investor
Public Sector Institution Private Sector Organization
Age Group: 18 – 29 30 – 39 40 – 49 50+
Nationality: Emirati Arab Asian Western
Educational Qualification: Below Secondary Secondary University
Occupation: Employee Student Businessman Housewife
 
Please rate your knowledge of our services through the following questions:
# Category Classification Excellent Very Good Good Average Poor
1 How knowledgeable are you about entry permit procedures
2 How knowledgeable are you about residency procedures
3 How knowledgeable are you about establishment and representative card procedures
4 How knowledgeable are you about court transfer procedures and circulars
5 How knowledgeable are you about Emirates Gate card procedures
6 How knowledgeable are you about maritime vessels and sailors procedures
7 How knowledgeable are you about Fawri services procedures
8 How knowledgeable are you about Amer service for people of determination and the elderly
9 How knowledgeable are you about citizenship services procedures
10 How knowledgeable are you about the General Directorate’s services in general
11 Please rank the most suitable channels for marketing our services to you from (1-10):
Telephone Service
SMS
Social Networks (Twitter, Facebook, YouTube, Instagram)
Print Materials
Website
Radio Advertisement
TV Advertisement
Outdoor Billboards
Smart Messaging Applications (BBM, WhatsApp)
Exhibitions
We welcome your feedback to develop our service marketing strategies: